Returns | Exchanges

RETURNS -

If for any reason you are not satisfied with the purchase of a Lua product, you may return your clean, unused item to our studio address within 7 days of receipt for a full refund. Please contact us for a return request at info@shoplua.com.  We will get back to you within one to two business days.  A flat rate of $10 will be deducted from your refund to cover the cost of return shipping and restocking.  

*Face masks are not returnable or exchangeable for hygienic and security reasons.

 

EXCHANGES -

We strive to provide our customers with the highest quality product from our original designs and meticulous production, however, we understand that you may have a second thoughts. If you would like to exchange any clean, unused items in your order, please contact us at Info@shoplua.com for an exchange request. We will get back to you within one to two business days. We kindly ask that you cover shipping on the item you wish to exchange and we will happily provide shipping on your new item.